Privacy Policy

At Garage Door Repair of Augusta, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

1. Information We Collect

Personal Information

When you book a service or contact us, we may collect:

• Name
• Phone number
• Email address
• Service address
• City and zip code
• Garage door issue details
• Preferred service date and time

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visit
• Referring website

2. How We Use Your Information

We use your information to:

• Schedule and confirm service appointments
• Provide garage door repair, installation, and maintenance services
• Communicate with you about your service request
• Send appointment reminders
• Process payments
• Improve our website and services
• Send promotional materials (only with your consent)
• Respond to your inquiries
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service technicians: To complete your garage door service
• Payment processors: To process your payment securely
• Third-party tools: For analytics, booking systems, and customer communication
• Legal authorities: When required by law or to protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us:

• Remember your preferences
• Understand how you use our website
• Improve website performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission (HTTPS/SSL)
• Encrypted data storage
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Fulfill warranty obligations
• Comply with legal requirements
• Resolve disputes

Typically, we retain customer records for 7 years for tax and legal purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, contact us at AugustaDoorRepair@gmail.com or 706-651-9090.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: